In Victoria, educational institution representatives will attend a forum on 28 November to discuss “a number of concerning reports about the conduct of education agents in relation to… applications.”
The meeting will be convened by the Victorian Tertiary Admissions Centre (VTAC). VTAC is the central office that administers the application processes for places in tertiary courses, scholarships and the Special Entry Access Scheme at universities, TAFEs and independent tertiary colleges in Victoria.
It seems that the concerns relate mainly to agents submitting unauthorised applications, and breaching VTAC’s terms and conditions by taking over student accounts in its online admission system.
The aim of the forum is to “develop a broader response to this issue in the future” and to seek “input from schools who have been affected by their students’ use of education agents.”
VTAC deserves credit for identifying the issue and initiating a coordinated response. We’ll watch with interest to see what that response looks like.
The issues that VTAC is aiming to address are indicative of a broader challenge that education institutions have in managing education agents in line with best practice.
Our Agent Manager solution supports in-house teams to manage their education agents effectively, including managing the risks associated with unprofessional or unethical agents.